SHIPPING & RETURNS
Shipment processing time
All orders are processed within 3 business days
Shipments and deliveries may take place on holidays and weekends. If we are experiencing high volumes of orders, our customer shall be contacted should they expect any delays. We shall communicate this through SMS or E-mail.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time and shipment cost
Domestic Shipping AUSPOST 5-9 business days. $13.95
International Shipping. AUSPOST 21-30 business days. $24.95
*Should any shipping limitations be met, refunds will be processed accordingly.
Shipment to P.O. boxes
Shipments can not be made to P.O Boxes and will be refunded and contacted accordingly
Shipment confirmation and order tracking
Customers will receive a confirmation and tracking number when order has been completed
Customs, duties, and taxes
Tranformation by Helen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
RETURNS & EXCHANGE POLICY
If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item Transformation by Helen will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Transformation by Helen will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.